Q:Do I need a doctor’s referral to consult in physiotherapy?

A:Our physiotherapists are able to assess without a prescription/doctor’s referral. However, some insurance companies require a prescription to cover the costs. Verify with your personal insurance company prior to your appointment to avoid unpleasant surprises.

Q:How many treatments will I need?

A: All patients are different and require their unique treatment plan. When you are assessed, the physiotherapist will discuss an anticipated amount of treatment and the frequency in which you should come to physiotherapy. This may vary as your condition progresses.

Q:Do you provide treatment under public funding, also known as OHIP?

A:No, we do not cover treatment under OHIP. The wait time to have access to these services is often long. Please consult the Ontario Ministry of Health and Long Term Care to obtain a list of publicly funded physiotherapy clinics. These clinics are limited and only offer a certain amount of appointments.

Q:How do I process payment for the services?

A:Most extended health care benefits package will cover physiotherapy services. You must pay in person at our clinic at the time of your appointment. A receipt and proof of payment will be provided. You are responsible to submit this documentation to your personal company to obtain a refund.

Patients who have suffered a Motor Vehicle Accident (MVA) do not require to pay for their physiotherapy services. We will bill the insurance company directly through HCAI.

Q:Who can seek treatment at your clinic?

A:- Regular patients, from children to adults.
- Children under the age of 14 must be accompanied by an adult
- Motor Vehicular Accidents (MVA). For cases in which we will be doing the billing through HCAI, please bring with you the appropriate documentation for you file. (OCF documents with claim and policy number)

Q:Will you contact any other health care professionals on my behalf?

A:We encourage constant collaboration with your family doctor. This is often maintained by providing progress reports when deemed necessary. This letter is always revised with you and we must obtain verbal consent before sending this type of information to your family doctor.

Q:What is CAMPT and what does it mean for me?

A:CAMPT-Certified TM physiotherapists are Fellows of the Canadian Academy of Manipulative Physiotherapy (FCAMPT) that have completed post-graduate education and attained internationally recognized qualifications in hands-on therapy. We provide focused treatment based on research-guided techniques that speed up patient recovery while educating them about their condition to reduce the risk of relapse.

- To find out more about CAMPT, go to: http://manippt.org/for-patients/